FAQ
Frequently Asked Questions
Here are the questions we are most often asked before booking and during a stay.
- Rooms & Guests
- Facilities & Amenities
- Check-in & Keys
- Access & Parking
- Beach & Neighborhood
- During Your Stay
- House Rules
- Reservations
Rooms & Guests
How many guests can stay in 1 suite?
Each suite accommodates 2 to 8 adults. All 15 rooms are 89㎡ Japanese-Western suites, identical in size and facilities.
For parties of 9 or more, please book 2 or more suites.
How many beds are there?
Each suite has 4 semi-double beds (120×200 cm) and 4 futon sets. The bedroom has 2 beds and the living room has 2. The futons can be used in the tatami area of the living room.
Bedding is provided for the number of guests on your reservation.
How many bedrooms are there?
There is 1 bedroom with a door, which has 2 semi-double beds. The other 2 beds are in the living room.
The tatami area is an open space in one corner of the living room, with no sliding doors or other doors.
Can children share a bed with adults?
Up to 4 children aged 6 and under per suite may share a bed free of charge. They may also use the futons in the tatami area free of charge.
Children aged 7 and over are treated as adults, so please include them in the number of guests when you book.
Can the beds be placed together?
2 beds can be placed side by side (Hollywood twin). If you would like this arrangement, please contact us no later than 2 days before check-in.
Do you have cribs or baby supplies?
Cribs, bed guards and other baby supplies are not provided. For small children, please use the futons in the tatami area.
What are the differences between the room types?
The size (89㎡), floor plan and facilities are the same for every type. The view and the terrace differ.
The Deluxe Suite with Partial Ocean View (2 rooms) is a corner room on the 3rd or 4th floor with a partial view of the sea. The Superior Suite with Deck (1 room) is a corner room on the 2nd floor with its own private deck terrace. There are 12 Standard Suites.
The sea cannot be seen from the Standard Suite or the Superior Suite. For details, please see our Rooms page.
Can I request a particular floor or location?
We are unable to guarantee requests for a particular floor or location. We may be able to accommodate your request only if a room is available on the day of your arrival.
Can I stay if I use a wheelchair? Is there an elevator?
The building has an elevator (capacity: 4 adults), which you can board while remaining in your wheelchair. The suites can also be used in a wheelchair, although there are several steps.
As a guide, the steps are about 4 cm at the building entrance, about 1 cm at the suite door, about 4 cm from the entryway into the room, about 14 cm at the tatami area, and about 20 cm at the bathroom and toilets. A bath chair is provided in the bathroom.
Facilities & Amenities
What is in the kitchen?
The kitchen has a refrigerator and freezer, a microwave, an electric kettle, a 5-cup rice cooker, cookware (kitchen knife, cutting board, bowl, pot, frying pan, spatula, ladle, can opener, bottle opener and wine opener) and tableware.
Seasonings are not provided. As the smell lingers, please refrain from cleaning and filleting raw fish in the suite (simply slicing sashimi is not a problem).
Is there enough tableware for everyone in our party?
Tableware is provided in every suite, but the number of pieces may differ from room to room. If you are staying as a large group, please consult us no later than the day before check-in.
Is there a washing machine and dryer in the room?
Every suite has a washing machine and a gas clothes dryer. Laundry detergent is also provided, so please feel free to use it.
How many bathrooms and toilets are there?
In addition to the main bathroom with a bathtub, there is a separate shower booth. There are also 2 each of washbasins and toilets (with bidet function), and a hair dryer is provided at each washbasin.
What amenities are provided?
Shampoo, conditioner, body wash, toothbrushes, bath towels, face towels, slippers, laundry detergent and dish soap are provided.
Pajamas, bathrobes, seasonings, irons and baby supplies are not provided.
Are towels changed during the stay?
Towels are not changed during your stay. Please wash them in the washing machine and dryer in your suite. Additional towels are available for a fee, so please contact us in advance.
Is Wi-Fi available?
Free Wi-Fi is available in every suite.
Can I watch streaming services on the TV?
Every suite has a 50-inch smart TV on which you can watch streaming services. The hotel does not provide an account, so please log in with your own. An HDMI port is also available.
Is breakfast included?
Breakfast is not provided. Each suite has a kitchen, cookware, tableware, a microwave, a refrigerator and a rice cooker, so please feel free to use them.
Can I borrow an umbrella or a luggage cart?
Umbrellas and luggage carts are available in the 1st-floor lobby. Please feel free to use them, and return them to their original place afterward. Numbers are limited.
Check-in & Keys
What are the check-in and check-out times?
Check-in is from 15:00 and check-out is by 10:00. An additional charge applies to late check-outs.
How do I check in?
No staff are stationed at the front desk, and check-in is self-service. At the check-in counter in the 1st-floor entrance, hold the QR code we send you in advance up to the tablet, and your room number and how to collect your key will be displayed.
Detailed instructions will be sent to you by message after you book.
Is it all right if I arrive late at night?
As check-in is self-service, you can check in at any time from 15:00 onward, even late at night.
Are early check-in and late check-out available?
Guests who book the official-site-exclusive "Early Check-in and Late Check-out Plan" can check in from 14:00 and check out by 11:00 (excluding July and August).
They are not available with any other reservation. For details, please see our Official Site Benefits page.
How many keys are provided? Do the doors lock automatically?
We provide 1 key per suite. The doors do not lock automatically, so please lock the door when you go out.
If members of your party will be out separately, you can leave the key in the key handover box on the 1st floor.
Can I leave my luggage before check-in or after check-out?
We do not offer luggage storage. You may leave luggage in the lobby at your own risk, but please do not leave any valuables.
Can I send luggage ahead of my arrival?
As no staff are stationed on site, the hotel cannot receive, store or ship luggage. If you wish to send a delivery scheduled for a date and time when you can receive it yourself in your suite after arrival, please consult us in advance.
Access & Parking
Is there parking?
Free parking is available for up to 2 vehicles per suite. If you bring a 2nd vehicle, please let us know in advance and we will guide you to the tandem spaces on the premises. 3 or more vehicles cannot be accommodated.
Can I park before check-in or after check-out?
This may be possible depending on availability. If you would like to do so, please consult us in advance.
How long does it take from Naha Airport?
About 60 minutes by rental car via the Okinawa Expressway. For your car navigation, please enter Map Code "206 097 813*10".
Can I get there by bus?
From Naha Airport, the Airport Shuttle takes you to the nearest bus stop, "Tiger Beach-mae," with no transfers (about 80 minutes). The hotel is a 2–3 minute walk from the bus stop. Please note that express services do not stop there.
For details, please see our Access page.
Do you offer a pick-up or drop-off service?
We do not offer a pick-up or drop-off service. Please use a rental car, the Airport Shuttle or a taxi.
Can I call a taxi?
You can call one from your own smartphone using a ride-hailing app. A QR code with instructions is posted in the building.
Beach & Neighborhood
How far is the beach?
The white sands of Tiger Beach are a 2-minute walk away. Leave the hotel, cross the national road, and you are at the beach. The beach is free to use, and the swimming season runs from April to October.
The route is shown with photos on our Access page.
Are there places to eat nearby?
Many places to eat, including Okinawan izakaya and diners, are within a 1-minute walk of the hotel. A large resort hotel is also a 3-minute walk away, so you will never be short of dining options.
Is there a convenience store or supermarket nearby?
A convenience store is a 3-minute walk away. Supermarkets are in the town area of Ishikawa, about 10 minutes by car.
Can we have a barbecue or set off fireworks?
Fireworks are not permitted on the premises. Barbecues are also prohibited on the nearby free beaches. If you would like to have a barbecue, please use a paid plan at a nearby resort hotel (reservation required).
Do you rent out beach equipment?
We do not rent out beach equipment.
During Your Stay
Is the room cleaned during my stay?
Room cleaning during your stay is not included. It is available on request for 5,000 yen per cleaning (Monday to Friday only; please book by the morning of the previous day).
Are long stays possible?
With a kitchen, washing machine and dryer in every suite, the hotel is also used for long stays. Special rates are available for stays of 2 weeks or longer, so please contact us.
Where should I dispose of trash?
3 types of bins for sorting trash are provided in the kitchen. If you wish to dispose of trash during your stay, please sort it and take it to the waste station near the entrance at any time.
What happens if I leave something behind?
We will send lost items by courier, with shipping charges payable on delivery. Please contact us when you notice that something is missing.
House Rules
Is smoking allowed?
Smoking is not permitted in any suite, including inside the rooms and on the balconies. Please use the outdoor smoking area on the 1st floor.
Can I stay with my pet?
Pets are not permitted. The pet-friendly rooms we previously offered have been discontinued, and pets are no longer allowed anywhere in the hotel.
Can people who are not staying enter the room?
Anyone other than registered guests may not enter the suites, even for a short time. Please use the lobby to meet visitors.
Reservations
Where can I make a reservation?
You can book through "Check Availability" on our official website. The official website comes with a Best Rate Guarantee, and also offers an exclusive plan with early check-in and late check-out.
Can I book for just 1 night?
On our official website, you can book from 1 night.
What should I do if the number of guests increases after I book?
Within the maximum occupancy (8 guests per suite), additional guests can be accommodated for an extra charge. Please be sure to contact us in advance. Guests beyond the number on your reservation cannot stay.
Contact
Still Have a Question?
If your question is not covered here, please feel free to send it to us through our contact form.
Reservation
Reservations
Once your travel dates are set, please check availability and rates.
Bookings made through our official website come with a Best Rate Guarantee.